RMA / Service Request

REQUEST SERVICE

Submit a service request for your ARC Rifle. We will review your request within 1–2 business days and reply with an RMA approval and shipping instructions (or appointment details if you prefer to drop off in person at our Aurora facility).

Before You Submit

• Have your rifle's serial number ready (found on the lower receiver)
• If your rifle is registered, we'll auto-link your service record
• Be specific about the issue — round count, conditions, what you've tried
• For urgent issues, call us directly at (630) 317-7155

Rifle Information

Serial number *

Model

Describe the Issue

What's wrong with the rifle? *

When did the issue start?

Approximate round count

Preferred resolution

How will you get the rifle to us? *

Ship to us

We'll send shipping instructions via email

Drop off in Aurora, IL

We'll schedule an appointment

Your Information

First name *

Last name *

Email *

Phone *

Street address *

City *

State *

ZIP *

I certify that the information provided is accurate and that I am the lawful owner of the firearm. I understand that warranty coverage depends on the nature of the issue and that some repairs may not be covered under warranty (damage from modifications, misuse, liquid exposure, or normal wear). Any billable charges will be communicated before work proceeds.